Refund policy

These terms and conditions have been translated from Dutch for your convenience. The original, Dutch Version applies.

Right of withdrawal

Upon delivery of products:

1.         When purchasing products, the consumer has the possibility of dissolving the agreement without giving reasons for 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.

2.         During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

3.         If the consumer wishes to exercise his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days, after receipt of the product. The consumer must make this known using the model form or by another means of communication such as e-mail. After the consumer has made it known that he wants to use his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of shipment.

4.         If the customer has not expressed his intention to use his right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods mentioned in paragraphs 2 and 3, the purchase is a fact.

In case of delivery of services:

1.         In case of delivery of services, the consumer has the possibility to dissolve the agreement without giving reasons for at least 14 days, starting on the day of entering into the agreement.

2.         To make use of his right of withdrawal, the consumer will comply with the reasonable and clear instructions provided by the entrepreneur in the offer and / or at the latest at the time of delivery.

 

Costs in case of withdrawal

1.         If the Consumer makes use of his right of withdrawal, he shall bear the costs of return shipment at the most.

2.         If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 14 days after revocation. Reimbursement will be made via the same payment method used by the consumer unless the consumer explicitly authorises a different payment method.

3.         If the product is damaged due to careless handling by the consumer, the consumer is liable for any depreciation in value of the product.

4.         The consumer can not be held liable for depreciation of the product when the entrepreneur has not provided all legally required information about the right of withdrawal, this should happen before the conclusion of the purchase agreement.

 

Exclusion of right of withdrawal

1.         The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the trader clearly stated this in the offer, or at least in good time before concluding the contract.

2.         Exclusion of the right of withdrawal is only possible for products

- that have been made by the trader in accordance with the consumer's specifications;

- that are clearly personal in nature; that cannot be returned due to their nature;

- Which spoil or age quickly;

- whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;

- For individual newspapers and magazines;

- For audio and video recordings and computer software of which the consumer has broken the seal;

- for hygienic products of which the consumer has broken the seal.

3.         Exclusion of the right of withdrawal is only possible for services:

- concerning accommodation, transportation, restaurant business or leisure activities to be performed on a certain date or during a certain period;

- Of which the delivery has started with the express consent of the consumer before the withdrawal period has expired;

- Concerning betting and lotteries.